Tag Archives: Public Relations

How to prove the value of PR in a time of crisis

Posted on by Bruno Amaral

Richard Bailey posted a very pertinent question on PR Studies, how can we prove the value of PR?

The conversation drifted a bit towards what is in fact PR, but another way to answer the question is to look at what PR does, more than what it is.

First off, one of our daily tasks is to develop and manage communication instruments. This means making sure that a newsletter or any other instrument is both effective and efficient, in a time of Crisis, it is also important to make sure there isn’t any waste (as publishing a newsletter that no one reads). Sometimes this means forgetting one instrument altogether and focus on a completely different approach.

But our job is also to manage relationships. In a time of crisis this means we have to make sure that we do not lose the tangible and intangible values and relationships that power the business model. Knowing which ones really matter is a first step into making them stronger, and as machiavellian as this may sound it also helps to identify which relationships to break in order to be more agile.

Times of crisis are also times of change, of changing corporate culture, procedures and even build entirely new business models. Internal communication plays a big role in this change and its management, it is important to keep people motivated and informed of the overall progress and most of all it is important to have monitoring mechanisms in place to make sure everything is going smoothly.

There are probably several other aspects that don’t occur to me, but it seems to me that the communication department should list its routine tasks and how they impact the organization in a positive way. Think about it as a personal audit, and if our audit proves that we are lacking there is nothing stoping us from expanding the focus, this time trying to find opportunities to help the company in a time of crisis.

The Current State of PR in Portugal

Posted on by Bruno Amaral

Last week I wrote a rant on how Public Relations is seen in Portugal. To sum everything up,

  • We are seen as party-goers, guest relations or hosts at night clubs;
  • There are several Blogs from PR Professionals, some of which have a great deal of influence in the market. These blogs focus more on soap-opera discussions, exchanges of personal remarks that don’t belong in this public sphere;
  • When we saw the Stockholm Accords come to light, I couldn’t find one mentioning it and the importance they have for our profession;
  • The few PR associations around have not shown any action towards building a professional association or simply building awareness towards what the profession in fact is.

This rant began after yet another comment on a post titled “to be a PR professional in Portugal“, which was written in my old blog back in 2007 and keeps gathering new comments. The last of those comments is an “ad” for a job opening at a Night Club. Discouraging to say the least.

To top it off, over 1500 pageviews later, my initial rant does not seem to have made a dent. Not a single comment, not a single mention.

I believe that in the current state of things, Public Relations in Portugal may face its demise but I am not willing to go out without a fight.

Euprera Spring Symposium and the Values School of Thought

Posted on by Bruno Amaral

Saying it was a pleasure to be in Gent for the Euprera Spring Symposium 2010 is nothing short than an understatement as it is the kind of event that can give you enough energy and insight for the whole year. I was sorry to have missed the first day, but the second day and the presentations that I had the chance to attend were more than enough.

There are a few things I would like to highlight given that I was part of them. One is the Euprera Euroblog Social Media Awards, led by Philip Young this project meant to recognise the best student and research PR blogs across Europe. Being part of the Jury was an honour that Philip described well by saying: “we were happy that it was such a hard decision”.

Winners of the Euprera Social Media Awards

I was happy to see so many students participating, and especially thrilled to see a Portuguese blog make it to the short list.

Part of Euroblog is also a daring research project. The intent is to know how social media is taught in Public Relations courses across Europe and even to build a generic teaching model. During the spring symposium we presented how the project progressed so far and managed to get very good insights from a small team work session.

There is a lot to do for Euroblog, and now we have quite a diverse team to help us do it. Feel free to follow the Euroblog Wiki and this blog for more news on that later this week.

The Spring Symposium is indeed the best setting for a dialog on Public Relations and social media and fortunately all of the presentations and papers presented are made available on Euprera’s website.

My contribution this year was a small part of my MA Dissertation on values and values systems, of which I already talked about in a previous post. It began as a small review of the main concepts of Values used in a series of disciplines, specifically concepts presented by Rokeach, Schwartz, Hofstede and others.

But the concept of Values as changed.

Concepts of Values for Public Relations

Recent work on Values and Values Systems points Public Relations to a Values Systems School of Thought to which David Phillips as contributed a great deal, both in previous work and in the paper he prepared for the conference. The paper details Toyota’s recent crisis and the extent to which an online landscape can be identified and monitored. But more than that, it challenges Public Relations professionals to be more than technicians and to take charge in looking after Values that are sometimes outside of the organization’s sphere.

Jon Iwata’s work with IBM is also a new perspective on Values and Values Systems, proposing a framework of values that goes from what it means to look like IBM to actually being IBM. Although I do not fully agree with models of Values Systems (or corporate identity) that originate solely from within the organization, Iwata’s perspective appears to be flexible enough to be used in more negotiated approaches.

From a different area comes a model of Values Systems in Collaborative Networks, by Camarinha-Matos and Macedo. If we put together this model for values system with work done in both psychology and neurobiology by Harry Reis and by Quartz and Sejnowski, we find a model that details the process by which relationships are formed around values. It also provides us with a number of important concepts to study how relationships are built around Values.

Not only does the the Values System School of Thought help explain Social Media, it is reinforced by our use of technology to communicate. It does this by creating a more permanent record of our demonstration of personal and group values that we can use to conduct research. This demonstration of Values can be the way we build Public Profiles, the editorial line followed in blog posts, the images and colors we opt to use and a number of other types (or tokens as David Phillips would say) and their respective occurrences.

The recent work by Jeong-Nam Kim and James Grunig promises to make this area even more interesting, by proposing a set of tools to understand our communicative behaviour in problem solving. It may very well be that our Values and Values System play a part in both our identification of problems, as well as in the choice of solutions.

It would appear that 2010 is to become a very interesting year for the Public Relations discipline.

With all this said, I would like to thank everyone who made the Spring Symposium possible with a special note to the Artevelde students who made me feel welcomed simply by reaching out on Twitter.

A clean slate

Posted on by Bruno Amaral

Some of you may remember a different blog, Relações Públicas.

Written in Portuguese, It is still the blog that ranks second for google searches on the portuguese translation of Public Relations. Positioned as the best place for dialogue on PR, it stands as the result of three years of work.

It reached 550 RSS Subscribers and an average near 5000 visits per month and I believe that in time it would continue to grow. But times change and I began to regret the language barrier for a number of reasons.

So I decided to take on a new domain name, and start over. With a new blog, a new strategy and new challenges. Aggregating the dialogue being one of those challenges. (Hopefully, as soon as I have the time, you will see a good mix of blogging and microblogging.)

At the same time, I could not simply leave the first website un-attended. With a great google rank also comes great responsibility. That means that the pulse for Relações Públicas will still beat, just at a slower pace.

As for this new place of dialogue, I will try to focus on research and insights on Public Relations that applies to the discipline and not simply to a new platform for online communication.

Stick around, it will be interesting.